TrustYou’s cover photo
TrustYou

TrustYou

Hospitality

Munich, Bavaria 13,818 followers

The #1 Hospitality AI Platform.

About us

Everyone wants direct bookings, lower costs, and happy customers.TrustYou is on a mission to make all of these possible. We know how difficult it can be to manage complicated data and complex operations, but that will not be an issue anymore. We'll help you navigate these high waters, converting your data into insights that help you grow your business. TrustYou provides a Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents. Not only do we help you turn guest feedback into better experiences, but we also help you turn your guests into returning guests. Our AI solutions help you turn 'business as usual' into a… not so usual task. ● Use feedback to increase quality and skyrocket guest experience; ● Keep your data organized into a single source of truth and turn it into revenue - all while staying GDPR compliant; ● Forget about your staffing problems; let your boring tasks be handled automatically, all while keeping everything personalized. At TrustYou, our culture continually evolves and is shaped by the people who work here. Every team member has a unique voice that is heard and contributes to TrustYou's success. We are proud of our great teamwork in a remote-first environment, offering high flexibility and room for individuality. We test, we learn, we improve. At TrustYou, each one of us makes a real impact. You can learn more about our culture by visiting our 'Careers' section on our website or LinkedIn Life page. We are global. We are multicultural. We are one team with 100+ feedback experts. TrustYou is a remote-first company operating in the US, Europe, and Asia with the goal of helping hospitality companies succeed. We ensure that we meet our clients' and partners' local and regional requirements while taking a global approach to our products, mindset, and company vision. Find more information on TrustYou and our platform on www.trustyou.com

Website
http://www.trustyou.com
Industry
Hospitality
Company size
51-200 employees
Headquarters
Munich, Bavaria
Type
Privately Held
Founded
2008
Specialties
guest experience, customer experience platform, customer data platform, ai agents, hospitality technology, business intelligence, direct bookings optimization, customer retention, personalization & engagement, data-driven decision making, ai for hospitality, process automation, and data analytics & insights

Locations

  • Primary

    Schmellerstraße 9

    Munich, Bavaria 80337, DE

    Get directions
  • 600 B Street

    San Diego, California 92101, US

    Get directions
  • 6 Raffles Boulevard

    Marina Square #03-308

    Singapore, 039594, SG

    Get directions
  • Calle del Marqués de Urquijo

    N26 Planta 3, Puerta IZ

    Madrid, Community of Madrid 28008 , ES

    Get directions
  • Strada Rubin Patiția

    Cluj-Napoca, Cluj 400121, RO

    Get directions
  • KDX Toranomon Ichome Bldg. WeWork 1-10-5 Toranomon Minato-ku

    Minato-ku, Tokyo 105-0111, JP

    Get directions

Employees at TrustYou

Updates

  • Hotels are entering a new era: one where guests are heard, understood, and responded to instantly. ⏳ Our CEO, Benjamin Jost, sat down with Dan Assor to talk about Hospitality AI. 🎤 And it’s about how it is transforming hospitality from static systems to dynamic, real-time engagement across every channel. 🛎️ This shift isn’t just about automation, but about redefining what guest experience means in an “always reply” world. ⚡ 🎥 Full interview in the comments. #HospitalityAI #HospitalityFuture #TrustYou #AIInHospitality

    Really enjoyed this conversation with Dan about how Hospitality AI is helping hotels move from static, disconnected systems to intelligent, real-time engagement with AI agents that listen, understand, and respond instantly, across every channel. This isn’t just automation. It's a industry shift from a "NO REPLY" world into an "ALWAYS REPLY" world. A game changer.  Check out the full interview in the comments.

  • It was all smiles at our last team event in Greece! 😊 We love creating opportunities for our employees to relax, connect, and simply enjoy being together, especially as a remote-first company. 🤜🤛 Celebrating our successes and creating a space where everyone feels valued is the key to a happy workplace. And this is just a glimpse into the vibrant TrustYou culture. 🤩 If you also want to be part of it, check out our open positions and start applying. #TrustYou #MakeAnImpact #LifeAtTrustYou #TrustYouCulture

    • No alternative text description for this image
    • No alternative text description for this image
    • No alternative text description for this image
    • No alternative text description for this image
    • No alternative text description for this image
      +3
  • 🥱 Guests are done with “noreply” emails and waiting 24 hours for answers to simple questions. The hospitality industry is evolving fast, and it’s now going from “noreply” to “always reply” with the help of AI. 🔁 It is rewriting the rules of engagement, moving every guest interaction a step closer towards a better experience. AI-powered conversations are transforming the guest experience - boosting loyalty, efficiency, and revenue along the way. ⚡ 👋 Ready to say goodbye to “noreply”? The new era of hospitality is here. #TrustYou #HospitalityAI #FutureOfHospitality #AIAgents

  • 🚨 Hoteliers in APAC, this is your final reminder! In just one week, on July 22 at 10:30 AM SGT, join us for an exclusive 30-minute FireChat with Giggi B. (Cloudbeds) + Wenny Chan (TrustYou) 🔥 We’ll dive into real strategies top properties are using to: ✅ Boost guest reviews ✅ Save valuable time ✅ Create 5-star guest & staff experiences 💡 Can’t attend live? Register anyway and get the full recording!  🔗 Link in comments. #HospitalityWebinar #CoudbedsxTrustYou #TrustYou #APACHotels

    • No alternative text description for this image
  • What a moment to remember! 🌟 Our amazing team came together at our Global Team Adventure and walked away with Impact Awards. 💥 These were a recognition of the hard work, heart, and dedication we bring to everything we do. 🤩 It’s not just a trophy, it’s a reflection of the passion we pour into our mission every single day. Here’s to continuing to make an impact, together. 💪 Join us and make an impact! #TrustYou #MakeAnImpact #LifeAtTrustYou #ImpactAwards

  • View organization page for TrustYou

    13,818 followers

    When your hotel is running at 95% occupancy, and front desk is still asking, “Have they stayed with us before?” 🫨 Without a Customer Data Platform, it’s all chaos: disconnected systems, outdated spreadsheets, and missed opportunities. 🧩 A CDP brings it all together into one guest profile, with real-time data, and seamless personalization across the entire guest journey. Because “This is fine” isn’t fine anymore. ⚠️ 💡 And now it’s even easier with the TrustYou CDP Browser Plugin - connecting directly to your PMS right in your browser. Let us introduce it to you 🔗 Link in comments. #TrustYou #CustomerDataPlatform #TrustYouCDP #CDPBrowserPlugin

    • No alternative text description for this image
  • Your CDP is only as good as the way you integrate it. ⚙️ 💡 Start with the systems that shape your guest experience. Align on what a “unified profile” really means. And don’t let consent data live in a silo, but make it count across every channel. Smart integration = stronger personalization, cleaner data, and better guest journeys. Let’s do it right. 🤝 Read more 🔗 Link in comments. #CDPIntegration #TrustYouCDP #TrustYou #CDPInsights

  • 💭 Imagine if our AI Agent time-traveled back to the 1980s and tried to explain WiFi:  ‘In the future, guests will expect high-speed invisible internet in every room. 🤩 And if it lags, they’ll leave a bad review before calling the front desk.’ They asked if it was like cable TV… but for computers. 🤯 Hospitality keeps evolving. ✨ Don’t get caught up in the past. #HospitalityMemes #TrustYou #HospitalityFuture #TechInnovation

    • No alternative text description for this image
  • AI Agents are more than just chatbots sitting on hotel websites. 🤖 They’re quietly transforming the guest experience and how hotels operate behind the scenes. 24/7 concierge service to internal workflows, they work in various areas where you might need help. 🛎️ They don’t just automate tasks, but they enhance personalization, increase efficiency, and ultimately help hotels deliver better service. 🏨 Curious where they make the biggest impact? 🎯 Check out our carousel to see how this powerful tool can help you. …and read our blog post for an in-depth understanding 🔗 Link in comments. #AIAgents #TrustYou #HotelFuture #InnovationInHospitality 

Similar pages

Browse jobs

Funding

TrustYou 3 total rounds

Last Round

Debt financing
See more info on crunchbase